Privacy Policy
Last Updated: July 29, 2026
1. Introduction
Welcome to Higher Level Agency.
This Privacy Policy explains how Higher Level Agency LLC (“Higher Level Agency,” “Company,” “we,” “our,” or “us”) collects, uses, stores, discloses, and protects your personal information when you:
- Visit or use our website at https://www.higherlevelagency.io, referred to as the “Website”
- Communicate with us
- Purchase products or services
- Enroll in one of our mentorship or consulting programs
- Otherwise interact with us
Higher Level Agency is committed to protecting your privacy and handling your personal information responsibly and transparently.
By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our Website and Services.
2. Who We Are
Higher Level Agency LLC
Website: https://www.higherlevelagency.io
Email: support@higherlevelagency.io
Higher Level Agency provides educational resources, business consulting, mentorship, coaching programs, digital products, online training, live events, and related services designed to help entrepreneurs build and grow their businesses.
3. Information We Collect
We collect information in several ways depending on how you interact with us.
Information You Provide
You may voluntarily provide information including:
- Full name
- Email address
- Telephone number
- Company name
- Business information
- Billing address
- Mailing address
- Payment information
- Appointment requests
- Form submissions
- Survey responses
- Testimonials
- Messages you send to us
- Information provided during consultations
- Information submitted during enrollment
- Information submitted during customer-support requests
You are responsible for ensuring that the information you provide is accurate and current.
Payment Information
Payments made through our Website are securely processed by our third-party payment processor, Commas.
We do not store complete credit card numbers or other full payment credentials on our own servers.
Payment information is collected and processed according to Commas’ own privacy practices and security standards.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Geographic region
- Pages viewed
- Time spent on pages
- Referral sources
- Click activity
- Website interactions
- Session information
- Advertising interactions
This information helps us:
- Improve our Website
- Understand visitor behavior
- Maintain Website security
- Optimize the user experience
Cookies and Similar Technologies
We use cookies, pixels, web beacons, local-storage technologies, and similar tracking technologies.
These technologies help us:
- Remember user preferences
- Improve Website performance
- Measure Website traffic
- Analyze visitor behavior
- Personalize content
- Measure advertising effectiveness
- Deliver relevant advertisements
- Prevent fraud
- Maintain Website security
Additional information regarding cookies is available in our Cookie Policy.
4. Technologies We Use
Our Website may use technologies and services provided by third parties, including:
- GoHighLevel
- Google Analytics
- Google Ads
- Meta Pixel
- YouTube
- Commas
- Cloud-hosting providers
- Email-delivery providers
- Customer relationship management software
- Analytics platforms
- Security-monitoring services
These providers may collect information according to their own privacy policies.
We encourage you to review their privacy practices.
5. How We Use Your Information
We may use your personal information for purposes including:
- Providing our Services
- Responding to inquiries
- Scheduling consultations
- Delivering mentorship programs
- Delivering consulting services
- Processing purchases
- Processing payments
- Providing customer support
- Creating customer accounts
- Sending onboarding information
- Sending service announcements
- Delivering educational materials
- Operating our online community
- Providing requested resources
- Improving our Website
- Improving our Services
- Conducting internal analytics
- Managing business administration
- Preventing fraud
- Verifying identity
- Monitoring security
- Complying with legal obligations
- Enforcing contracts
- Conducting marketing
- Sending email newsletters
- Sending promotional communications
- Managing advertising campaigns
- Delivering retargeting advertisements
- Measuring advertising performance
- Protecting our legal rights
We only process personal information when we have an appropriate legal basis to do so.
6. Email Communications
If you subscribe to our newsletter, download resources, book a consultation, purchase products, enroll in programs, or otherwise provide your email address, we may send you:
- Educational content
- Business insights
- Marketing communications
- Company updates
- Promotional offers
- Event invitations
- Webinar invitations
- Product announcements
- Service updates
- Customer-support communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us.
Please note that even if you opt out of marketing communications, we may still send transactional or service-related emails necessary to administer your account or fulfill contractual obligations.
7. Appointment Scheduling
Our Website may allow visitors to schedule consultations or appointments using GoHighLevel or other scheduling technology.
When scheduling an appointment, you may be asked to provide personal information such as:
- Name
- Email address
- Telephone number
- Business information
- Appointment preferences
This information is used solely for scheduling, communicating about your appointment, and providing our Services.
8. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties when reasonably necessary.
Service Providers
We may share information with service providers that assist us with:
- Payment processing
- Website hosting
- CRM management
- Email delivery
- Analytics
- Calendar scheduling
- Customer support
- Security monitoring
- Cloud storage
These providers are contractually required to protect your information and may only use it to provide services on our behalf.
Business Transfers
If Higher Level Agency is involved in a merger, acquisition, financing transaction, asset sale, or business restructuring, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights
- Prevent fraud
- Protect users
- Protect public safety
- Enforce our agreements
With Your Consent
We may disclose information when you specifically authorize us to do so.
9. Advertising, Analytics, and Tracking Technologies
To better understand how visitors use our Website and improve our marketing efforts, we use third-party analytics and advertising technologies.
These technologies may collect information about your interactions with our Website, including:
- Pages visited
- Time spent on the Website
- Links clicked
- Referral sources
- Device information
- Browser information
- Other usage data
Our Website may use technologies including:
- Google Analytics
- Google Ads
- Meta Pixel
- YouTube
- GoHighLevel tracking technologies
These services may use cookies, pixels, web beacons, and similar technologies to collect information and measure the effectiveness of advertising campaigns.
Some advertising partners may use collected information to display advertisements that may be more relevant to your interests on other websites.
For additional information regarding Google’s advertising practices, visit:
For information regarding Meta’s privacy practices, visit:
10. Artificial Intelligence
Higher Level Agency may use artificial intelligence (“AI”) technologies to assist with various aspects of our business operations, including but not limited to:
- Customer support
- Email communications
- Educational content creation
- Marketing materials
- Internal business operations
- Administrative tasks
- Workflow automation
When personal information is processed using AI-assisted tools, we take reasonable measures to ensure that the information is handled securely and in accordance with this Privacy Policy.
AI tools are used to assist our team and do not replace human oversight where appropriate.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our Services
- Fulfill contractual obligations
- Maintain business records
- Resolve disputes
- Enforce our agreements
- Comply with legal, tax, accounting, and regulatory requirements
- Protect our legal rights
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal record-retention practices.
Some information may remain in secure backup systems for a limited period before being permanently deleted.
12. How We Protect Your Information
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Alteration
- Misuse
- Destruction
These safeguards may include:
- Secure hosting environments
- Encryption where appropriate
- Secure payment processing
- Access controls
- Authentication procedures
- Monitoring systems
- Employee access limitations
- Security policies and procedures
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.
13. International Visitors
Higher Level Agency operates from the United States but serves customers around the world.
If you access our Website from outside the United States, you understand and agree that your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.
These countries may have data-protection laws that differ from those in your country of residence.
By using our Website or Services, you consent to these transfers where permitted by applicable law.
14. Children’s Privacy
Our Website and Services are intended for individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that we have collected personal information from a child under 18 without appropriate authorization, we will promptly take reasonable steps to delete that information.
If you believe a child has provided us with personal information, contact us immediately at:
15. Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information.
These rights may include:
- The right to know what information we collect
- The right to request access to your information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to object to certain processing
- The right to withdraw consent where applicable
- The right to request portability of your information
- The right to limit certain uses of personal information
- The right not to receive discriminatory treatment for exercising applicable privacy rights
Not all rights apply in every jurisdiction.
We may request information necessary to verify your identity before responding to your request.
To exercise applicable privacy rights, contact:
16. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
Subject to applicable law, California residents may request:
- Access to personal information collected about them
- Correction of inaccurate personal information
- Deletion of personal information
- Information regarding the categories of personal information collected
- Information regarding the categories of third parties receiving personal information
- Information regarding our data practices
- Limitation of certain uses of sensitive personal information where applicable
Higher Level Agency does not sell personal information as that term is defined under applicable California law.
California residents may submit requests by contacting:
We may request verification of your identity before fulfilling any request.
17. International Privacy Rights
Individuals located outside the United States may have rights under applicable privacy laws, including the General Data Protection Regulation (“GDPR”) or similar laws.
Where applicable, these rights may include:
- Access
- Correction
- Erasure
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise applicable rights, contact:
18. Do Not Track Signals
Some web browsers offer “Do Not Track” (“DNT”) settings.
At this time, there is no universally accepted standard governing DNT signals.
Accordingly, our Website does not currently respond to Do Not Track browser requests.
Should an industry standard become widely adopted in the future, we may update this Privacy Policy accordingly.
19. Third-Party Websites
Our Website may contain links to:
- Third-party websites
- Software platforms
- Social media pages
- Videos
- Applications
- Other online resources
We are not responsible for the privacy practices, security, or content of third-party websites.
Your interactions with third-party websites are governed solely by their own terms and privacy policies.
We encourage you to review those policies before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal requirements
- Technologies
- Services
When changes are made, we will revise the “Last Updated” date at the beginning of this Privacy Policy.
Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Privacy Policy.
21. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, contact us at:
Higher Level Agency LLC
Website: https://www.higherlevelagency.io
Email: support@higherlevelagency.io
22. How to Exercise Your Privacy Rights
To request access to, correction of, deletion of, or additional information regarding your personal information, submit your request by emailing:
Please include sufficient information for us to verify your identity and process your request.
We will respond within the time required by applicable law.