Terms of Service

Last Updated: July 29, 2026

1. Agreement to These Terms

Welcome to Higher Level Agency.

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Higher Level Agency LLC, doing business as Higher Level Agency (“Company,” “we,” “our,” or “us”), governing your access to and use of https://www.higherlevelagency.io (the “Website”), along with any related products, services, content, software, digital resources, communications, events, educational materials, mentorship programs, consulting services, and online platforms offered by the Company (collectively, the “Services”).

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Website and Services.

2. Eligibility

Our Website and Services are intended solely for individuals who are at least eighteen (18) years of age and legally capable of entering into binding contracts.

By using our Website, you represent and warrant that:

You are at least 18 years old.
You possess the legal authority to enter into these Terms.
All information you provide is truthful, accurate, and current.
Your use of the Website complies with all applicable laws and regulations.

3. Our Services

Higher Level Agency provides educational resources, mentorship, consulting, coaching, digital products, online training, webinars, live events, software recommendations, business resources, and related educational services intended to help entrepreneurs build and grow their businesses.

The information provided through our Website and Services is educational in nature and is not intended to replace independent professional advice.

4. Educational Purposes Only

All information, materials, resources, coaching, mentorship, consulting, videos, downloads, templates, strategies, and educational content provided by Higher Level Agency are intended solely for educational and informational purposes.

Nothing contained on this Website should be interpreted as professional legal, tax, accounting, investment, financial, employment, insurance, medical, or other regulated professional advice.

You remain solely responsible for evaluating and implementing any information obtained through our Website or Services.

5. No Business Management

Higher Level Agency provides education, mentorship, consulting, and strategic guidance.

We do not manage your business.

We do not operate your business on your behalf.

We do not make decisions for your business.

You retain sole responsibility for all business decisions, including but not limited to:

Marketing
Sales
Hiring
Terminations
Taxes
Legal compliance
Advertising
Contracts
Financial decisions
Pricing
Employment
Vendor selection
Customer relationships
Regulatory compliance
Operational decisions

Any actions you take based upon our educational materials or recommendations are undertaken solely at your own discretion and risk.

6. No Guarantee of Results

Every business is different.

Business success depends on numerous factors beyond our control, including your experience, effort, skill, financial resources, market conditions, industry changes, competition, implementation, decision-making, and other variables.

Accordingly, Higher Level Agency makes no guarantee regarding:

Revenue
Profitability
Client acquisition
Business growth
Lead generation
Sales
Income
Return on investment
Business valuation
Personal success
Any specific business outcome

Past performance is not indicative of future results.

Any examples, case studies, testimonials, success stories, revenue figures, earnings examples, or client experiences presented on our Website or in our marketing materials are provided solely for illustrative purposes and should not be interpreted as guarantees that you will achieve similar results.

7. Testimonials

From time to time, we may publish testimonials, reviews, case studies, interviews, videos, social media posts, or other statements from clients.

Testimonials represent the individual experiences of those clients.

They are not intended to guarantee, promise, or predict that current or future users will obtain similar results.

Individual outcomes vary significantly.

8. Intellectual Property

Unless otherwise indicated, all content available through the Website and Services is owned exclusively by Higher Level Agency LLC or licensed to us.

This includes, without limitation:

Text
Graphics
Logos
Branding
Videos
Audio recordings
Photographs
Downloads
Digital products
Templates
Standard operating procedures
Frameworks
Educational materials
Course content
Software
Designs
Trademarks
Trade dress
Copyrights
Proprietary methodologies

All intellectual property rights are reserved.

Nothing contained in these Terms grants ownership of any intellectual property.

9. Limited License

Subject to these Terms, Higher Level Agency grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for your own personal or internal business purposes.

You may not do any of the following without our prior written permission:

Copy
Reproduce
Modify
Sell
License
Distribute
Publish
Reverse engineer
Repurpose
Create derivative works
Publicly display
Publicly perform
Share paid content
Use our materials to compete with us

10. Acceptable Use

You agree not to:

Violate any law.
Infringe intellectual property rights.
Attempt unauthorized access to our systems.
Circumvent Website security.
Upload malicious software.
Disrupt Website functionality.
Harvest user information.
Send spam.
Engage in fraudulent conduct.
Misrepresent your identity.
Interfere with other users.
Use automated scraping software.
Use bots without authorization.
Copy Website content for commercial purposes.
Use our content to train competing AI models or commercial machine-learning systems without our prior written consent.
Engage in conduct that harms Higher Level Agency or its users.

We reserve the right to suspend or terminate access to our Website for violations of these Terms.

11. User Submissions

If you voluntarily submit feedback, ideas, suggestions, testimonials, comments, reviews, or other communications to Higher Level Agency, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, publish, modify, display, distribute, and otherwise use those submissions for any lawful business purpose.

You represent that you have all necessary rights to provide such submissions.

12. Third-Party Services

Our Website may integrate with or link to third-party services, including but not limited to:

GoHighLevel
Commas
Google
Google Analytics
Google Ads
Meta
Facebook
Instagram
YouTube
Vimeo
Zoom
Calendaring services
Payment providers
Email-delivery providers

We do not control third-party services and are not responsible for their availability, security, policies, products, or content.

Your use of third-party services is governed by their own terms and privacy policies.

13. Payments and Refunds

Certain products or services offered through our Website may require payment.

By purchasing any product or service from Higher Level Agency, you authorize us and our third-party payment processor to charge the payment method you provide for all applicable fees, taxes, and other charges.

Payments are securely processed by our third-party payment processor or processors. Higher Level Agency does not store complete payment-card information on its own servers.

Unless expressly stated otherwise in writing at the time of purchase, all purchases made through the Website are final and non-refundable.

If you enroll in a mentorship program, consulting engagement, coaching program, mastermind, or any other service governed by a separate written agreement, the payment, cancellation, refund, and termination provisions contained in that separate agreement shall control.

In the event of any conflict between these Terms and a signed written agreement, the signed written agreement shall govern.

From time to time, Higher Level Agency may, in its sole discretion, offer a refund, credit, payment accommodation, or other exception.

Any such accommodation is a one-time courtesy, does not waive our contractual rights, and does not establish a precedent or obligation to provide similar accommodations in the future.

14. Digital Products

Any digital products made available through the Website, including templates, guides, checklists, downloads, recordings, workbooks, software resources, documents, videos, or other educational materials, are licensed—not sold—to you.

Your purchase grants a limited, non-exclusive, non-transferable license for your own personal or internal business use.

You may not do any of the following without our prior written permission:

Resell
Redistribute
Share
Upload
Publish
License
Copy
Modify
Commercially exploit
Make available to third parties

Unauthorized distribution of digital products may result in immediate termination of access and legal action.

15. Website Availability

We strive to keep our Website available at all times.

However, we do not guarantee uninterrupted access.

The Website may occasionally be unavailable due to:

Scheduled maintenance
Emergency maintenance
Internet outages
Hosting-provider issues
Software updates
Cybersecurity incidents
Force majeure events
Circumstances beyond our reasonable control

Higher Level Agency shall not be liable for any interruption, delay, loss of data, or temporary unavailability of the Website.

16. Artificial Intelligence

Higher Level Agency may utilize artificial intelligence technologies to assist with customer support, educational content, marketing, administrative tasks, workflow automation, and business operations.

AI-generated or AI-assisted content is reviewed where appropriate. However, it may occasionally contain inaccuracies, omissions, or outdated information.

Users should independently verify important information before relying upon it for business, legal, financial, tax, or other significant decisions.

17. Disclaimer of Warranties

THE WEBSITE, SERVICES, CONTENT, DIGITAL PRODUCTS, EDUCATIONAL MATERIALS, AND ALL INFORMATION PROVIDED BY HIGHER LEVEL AGENCY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGHER LEVEL AGENCY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR UNINTERRUPTED ACCESS.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, VIRUS-FREE, SECURE, OR AVAILABLE AT ALL TIMES.

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIGHER LEVEL AGENCY LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID TO HIGHER LEVEL AGENCY THROUGH THE WEBSITE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19. Indemnification

You agree to defend, indemnify, and hold harmless Higher Level Agency LLC, its members, managers, officers, employees, contractors, affiliates, successors, agents, and licensors from and against any claims, liabilities, damages, losses, judgments, settlements, costs, expenses, and reasonable attorneys’ fees arising out of or related to:

Your violation of these Terms.
Your misuse of the Website or Services.
Your violation of applicable law.
Your infringement of the rights of any third party.
Any information or materials you submit to us.

We reserve the right to assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

20. Force Majeure

Higher Level Agency shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
Pandemics
Governmental actions
War
Terrorism
Labor disputes
Cyberattacks
Internet outages
Power failures
Hosting failures
Failures of third-party service providers

21. Termination

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Website or Services at any time for any reason, including violation of these Terms or conduct that we reasonably believe is harmful to Higher Level Agency, its users, or its business.

Termination of access does not affect any rights or obligations that, by their nature, survive termination, including:

Intellectual property rights
Payment obligations
Indemnification
Limitations of liability
Dispute-resolution provisions
Any other provisions intended to survive

22. Governing Law

These Terms, your use of the Website, and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles.

23. Dispute Resolution

We encourage users to contact us first to attempt to resolve any dispute informally.

If a dispute cannot be resolved through good-faith discussions, it shall be resolved as set forth below.

Binding Arbitration

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator.

Judgment upon the arbitrator’s award may be entered in any court having jurisdiction.

Venue

Unless otherwise required by law, the arbitration shall take place in Palm Beach County, Florida.

To the extent court proceedings are necessary to compel arbitration, enforce an arbitration award, seek temporary injunctive relief, or address matters that are not legally subject to arbitration, the parties agree that the state and federal courts located in Palm Beach County, Florida shall have exclusive jurisdiction.

Each party irrevocably submits to the personal jurisdiction of those courts.

Waiver of Jury Trial

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES.

Class-Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ALL CLAIMS SHALL BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY.

YOU WAIVE ANY RIGHT TO PARTICIPATE IN:

Class actions
Class arbitrations
Collective actions
Representative actions
Private attorney general actions

This waiver applies unless prohibited by applicable law.

24. Electronic Communications

By using the Website or communicating with us electronically, you consent to receive communications from Higher Level Agency electronically, including by:

Email
Text message, where applicable
Website notices
Other electronic means

You agree that all agreements, disclosures, notices, and communications provided electronically satisfy any legal requirement that such communications be in writing.

25. Copyright Policy

Higher Level Agency respects the intellectual property rights of others.

If you believe material appearing on our Website infringes your copyright, please submit a written notice containing:

Your name and contact information.
Identification of the copyrighted work claimed to have been infringed.
Identification of the allegedly infringing material.
A statement of good-faith belief that the use is unauthorized.
A statement made under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner.
Your physical or electronic signature.

support@higherlevelagency.io

26. Export Compliance

You agree not to access, use, export, or re-export our Website, Services, or any related technology in violation of any applicable United States export-control laws, sanctions laws, or regulations.

You represent that:

You are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions.
You are not identified on any applicable U.S. government restricted-party list.

27. Assignment

You may not assign, delegate, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent.

Higher Level Agency may assign or transfer these Terms, in whole or in part, without restriction in connection with:

A merger
An acquisition
A sale of assets
A corporate reorganization
A financing transaction
Operation of law

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

28. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of Higher Level Agency.

No waiver of any breach shall constitute a waiver of any subsequent breach.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall remain in full force and effect.

30. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Website Disclaimer, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Higher Level Agency regarding your use of the Website.

If you enter into a separate written agreement with Higher Level Agency, including but not limited to a mentorship agreement, consulting agreement, coaching agreement, or services agreement, that written agreement shall control to the extent of any conflict regarding the specific services covered by that agreement.

31. Changes to These Terms

We reserve the right to modify these Terms at any time in our sole discretion.

When changes are made, we will update the “Last Updated” date at the beginning of these Terms.

Material changes may also be communicated through the Website or by other reasonable means where appropriate.

Your continued use of the Website following the effective date of any revised Terms constitutes your acceptance of those revisions.

If you do not agree to the revised Terms, you must discontinue use of the Website and Services.

32. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Higher Level Agency LLC

Website: https://www.higherlevelagency.io

Email: support@higherlevelagency.io

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